To Initiate Your Refund Request:

Please send us an e-mail at hello@gildabygradiva.com with a subject line that includes your order number, invoice date and full name.

Example: Return #1011, 01.04.2021, Lisa Terry

We will send your return label that you can use for a free return. Please make sure that your product has its original label, is placed in its original box, and is securely dropped off at the drop off location.

All returned items are first examined by our jewelry specialists. Successful returns will result in 3-5 business days and refunds will be repaid in 2-3 weeks.

You may may always contact us at +1 (416) 786 9657 for your questions.